Troubleshooting
Monitoring Staff & Equipment (Asset Checkpoint Durations)
Purpose: To track how long individual staff or pieces of equipment spent at specific locations on a given day—useful for analysing productivity and usage patterns. ⏱️ Steps to Use Asset Checkpoint Durations Go to the Checkpoint Facility from the main ...
Monitoring Time at Checkpoints (Checkpoint Durations)
Purpose: To review how much time is being spent at specific checkpoints by staff or equipment, supporting compliance for cleaning, maintenance, or security standards. ? Steps to Use Checkpoint Durations Navigate to the Checkpoints Facility from the ...
How to Use the Incident Search Tool
Purpose: To investigate specific incidents (e.g. slips, falls, unauthorised access) by identifying who was present at or near a location during a particular time. Steps to Use Incident Search Go to the Asset Facility from the home screen. Click on ...
Exact Comms Gateway – Installation Guidelines
Installation Guidelines General Setup One Gateway Per Site Area (as needed): Install at least one gateway per defined monitoring zone or site. Larger areas or multiple entrances may require more. Power On: Plug the device into a standard power ...
Exact Comms Troubleshooting Guide
Introduction This troubleshooting guide is designed to help sales and support staff resolve common issues encountered with the Exact Comms Ltd. dashboard and hardware components. Follow the steps outlined below to diagnose and fix problems ...
Exact Comms Hub Wi-Fi configuration
Wi-Fi Gateway / Hub connection set-up instructions - How to pair your Gateway to your Wi-Fi 1. Plug the Wi-Fi gateway in using the mini USB cable and USB power supply included, ensuring that the red indicator light remains illuminated throughout the ...